Reference

Privacy Policy How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure. This policy explains what data we gather, how we use it, where it lives and who can request changes.

Account securityPayment processingCookie managementData access rightsSupport contact
333bat Privacy Policy How We Handle Your Information
HOW WE PROTECT IT

Security Practices & Data Handling Standards

We encrypt payment details when you enter your bKash, Nagad or Rocket account number, and session data travels over secure connections. Our servers log access attempts to detect unusual patterns. If you forget your password, we send a one-time code to your registered mobile rather than emailing a reset link. These layers reduce the risk of unauthorised account access.

Payment encryption

bKash, Nagad and Rocket transaction details are encrypted before they leave your device and remain encrypted in our payment database.

Cookie control

We use session cookies to keep you logged in and preference cookies to remember language or layout choices. You can block or delete cookies in your browser settings.

Data retention

We keep transaction records and identity verification logs for the period required by financial regulations in eligible regions, typically a few years. After that window closes, we delete personally identifiable details and retain only anonymised summaries for internal reporting.

Access requests

You can request a copy of the data we hold on you or ask us to delete it by contacting support. We verify your identity with your registered mobile number before fulfilling the request.

PRIVACY CONTACT

Reach Us About Data & Privacy Questions

If you want to see what data we hold, request deletion or change your cookie settings, use any of the channels below. Our Bangladesh support team handles privacy requests during the hours listed on the contact page. Most data-access requests are answered within a few business days.

Live chat Open the chat widget in the lobby footer to speak with a support agent about your data request. Available during Bangladesh support hours. Agents can confirm what information we have on file and initiate deletion or export requests.
Email support Send your privacy question or data request to the support email shown on the contact page. Include your account mobile number so we can verify your identity.
Account settings Log in and visit the privacy section under account settings to manage cookie preferences, download a copy of your activity log or request account closure.

Common Questions About Data & Privacy

We collect your mobile number, date of birth and the bKash, Nagad or Rocket account details you provide for deposits. We also log your device type, IP address and the pages you visit to secure the platform and troubleshoot issues. We do not ask for documents unless local regulations require identity verification.

We share transaction records with our payment processors to complete bKash, Nagad and Rocket deposits and withdrawals. We do not sell your personal data to advertisers or other companies. If regulators in eligible regions request records for compliance purposes, we provide only what is legally required.

Log in and go to account settings, then select the privacy section to request a data export. We send you a file with your account details, transaction history and session logs within a few business days. You can also contact support to request the same export if you prefer to handle it over chat or email.

Yes. Contact support or visit the account-closure section in settings to request deletion. We close your account immediately and delete identifiable details after the retention period required by financial regulations in eligible regions. Transaction summaries may remain anonymised for internal reporting, but they cannot be linked back to you.

We use session cookies to keep you logged in and preference cookies to remember your language or layout choices. You can block or delete cookies in your browser settings. Blocking session cookies means you will need to log in again each visit; blocking preference cookies resets your choices to default each time you open the site.

Payment details are encrypted before they leave your device and stay encrypted in our payment database. We do not store your mobile-wallet PIN or any credential you enter in the bKash, Nagad or Rocket app itself. We only keep the account identifier we need to route deposits and withdrawals, and session data travels over secure connections to prevent interception.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.